Common Issues

I get a 404 error after installing Avalanche and accessing the Avalanche configuration panel.

Please log out of the Magento admin panel and log in again. This should fix your problem.

I’m getting unusual system or MySQL errors after installing Avalanche.

  • If you have compilation mode enabled you’ll need to recompile or disable compilation.
  • Verify you downloaded the correct version of Avalanche for your Magento instance.
  • Review the installation guide and make sure you uploaded everything correctly.

I’m not seeing my categories on the main menu.

  • Make sure all of your categories are grouped under the “Root Catalog” category and each category has “Is Active” set to yes.
  • Make sure your root category is set for your store under System > Manage Stores > Your Store Name. Click your store link under the “Store Name” column.

I’m not seeing the latest products on the homepage.

In order to show the latest products you’ll need to set specific products as “new”. Afterwards, reindex your data under System > Index Management and clear the cache under System > Cache Management.

I’m not seeing the best sellers on the homepage.

In order to show the best sellers you’ll need to actually have customer sales in your database. If you’re testing out the theme on your local server, import sales data or make some test purchases. Afterwards, reindex your data under System > Index Management and clear the cache under System > Cache Management.

Important: If you get an SQL error from using the best sellers module, make sure flat catalog mode is turned off under System > Configuration > Catalog > Frontend.

My CSS and/or backgrounds are not updating after saving the Avalanche configuration.

Make sure you CHMOD’ed the correct files listed in the documentation.

My homepage isn’t displaying correctly.

Go to the Magento admin panel. Under CMS > Pages, go to your homepage. Under the “Design” tab, make sure layout is set to “1 Column”.

Go to the “Content” tab. Make sure you click the “Show / Hide Editor” button before pasting in the HTML.

Catalog / Product / Cart / Checkout page isn’t showing correctly. I have third-party extensions installed on my store.

One of your extensions is probably overriding one of the many template files used by Avalanche. Disable your extensions by appending an underscore to the extension folder in /app/code and eliminate them until you find the extension causing problems. Enable Developer Path Hints in System > Configuration > Developer. Find the area that’s causing problems and refer to that template. You may need to compare the same file used by Avalanche to fix the HTML. We can offer some help, but customizing your store with extensions that manipulate the look of your Magento theme may require extra customization.

Why isn’t my extension working?

In many cases it’s a configuration or installation issue. I suggest asking the extension developer for help first, unless you believe it is directly a problem with Avalanche. In rare cases Avalanche may be missing some layout references that the extension is trying to hit with their layout XML files.

Important: Installing an extension that directly overrides a special feature that already exists such as AJAX Cart or Quick View will require additional modification. Fast Division recommends you hire a developer to customize your extensions for Avalanche.

  • Allande

    Hi,

    Image review dont work for me : image and text are not saved and display on frontend (upload image work). On avalanche 1.3.1

    • http://fastdivision.com/ Jake Johnson

      This question is difficult to answer without reviewing your store configuration and checking your server files. Magento is very complex. First things first I would recompile if you have compilation mode enabled. Secondly I would make sure you have the Review Photos media folder added with the appropriate folder permission. Use the Avalanche support form for additional help.

  • http://twitter.com/burtflaxton Travis Harshaw

    I was having issues getting my descriptions to be properly formatted. It seems something was adding a into my preformatted html descriptions. This would happen via import or the backend (w/ and w/out the WYSIWYG editor enabled).

    In

    appdesignfrontendavalanchedefaulttemplatecatalogproductviewdescription.phtml

    I changed this…

    helper(‘catalog/output’)->productAttribute($this->getProduct(), nl2br($this->getProduct()->getDescription()), ‘description’) ?>

    To this…

    helper(‘catalog/output’)->productAttribute($this->getProduct(), $this->getProduct()->getDescription(), ‘description’) ?>

    • http://fastdivision.com/ Jake Johnson

      Use this code if you’d like to add manual line breaks yourself for newlines (removes the nl2br() function).

  • http://twitter.com/burtflaxton Travis Harshaw

    Be sure and use “yourpackagetheme” if you are using a non-default theme.

    appdesignfrontendavalancheyourpackagethemetemplatecatalogproductviewdescription.phtml

  • Sajidvaid

    How can i decrease the width of the top right bar and increase the logo size area?

  • http://twitter.com/CannyCookie Lee J Evans

    Kinda needs to be responsive these days. Mobile usage increasing rapidly.

  • http://www.facebook.com/vi.wickam Vi Wickam

    We recently upgraded to avalanche 1.4, and the product images are broken on the product pages. The first one displays correctly, but clicking on the other images does nothing. Any ideas?

    Here is a product page for reference:
    http://www.americanlegacyfishing.com/strike-king-10xd-crankbait.html